Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-one-day-city-tour-package.terratrek.net! We take the privacy and security of your personal information very seriously. This Privacy Policy explains how we handle data collected from our website, applications, services, and products, ensuring compliance with various global privacy regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  1. Using our applications and online services as an authorized user.
  2. Visiting or navigating our websites that refer to this Privacy Statement.
  3. Receiving communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details required to create and manage your user account, such as name, email address, username, and password.
  • Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Data related to your financial status or transactions with us, including bank account information (if provided).
  • Purchase Information: Items you have bought from us, order history, and product preferences.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected through our applications.
  • Location Data: Geolocation information when you use our services or interact with our content.
  • Feedback and Reviews: Comments, ratings, and reviews you submit to us.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts with ours.
  • Product Information: Details about products you view, search for, or purchase on our website.

We collect this data through multiple means: user input forms, account settings, browsing interactions, analytics tools, and third-party partners who assist us in providing services.

Cookies

We use cookies to enhance your experience and understand how users interact with our website. Cookies are small text files stored on your device and serve various purposes:

  • Strictly Necessary: These ensure basic functions of our website, like secure login and navigation.
  • Preference: Remembering user preferences for a personalized experience.
  • Analytics: Tracking aggregated data to improve our services and content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as it is necessary or required by law. The retention periods vary depending on the type of data and the purpose for which it was collected:

  • Financial and transaction data may be kept for up to 7 years due to tax and accounting obligations.
  • Order history and customer support interactions are typically retained for 2 years.
  • Other personal data is stored until the purpose for its collection is fulfilled or until you request its deletion.

Once the retention period expires, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Regular Audits: Our systems undergo periodic security audits to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children, and we ask that minors (under 18) do not provide any data through our platform without parental consent.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: Have inaccurate data corrected or updated.
  • Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to or oppose the processing of your data for specific purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions regarding privacy, data requests (including unsubscribe), or complaints, please contact us:

We appreciate your trust in our company, and we are committed to protecting your privacy throughout your interaction with us.